Confidentiality when it comes to client data

When thinking of your own personal dealings you have with companies, have you ever wondered why some information is asked from you? Or even more so, how they ensure the data doesn’t fall into third party hands? Obviously apart from the info you’ve consented to being shared.

Matter of fact is that some of it is really needed, i.e. e-mail address to send you the invoices, phone number to contact you in case of need and address to ship goods obviously, but why would they need your birthday or how many kids you have. And some could argue if the contact info is always needed in such detail. 

Take this into consideration when asking your clients their specific information – is it really needed? A help there comes from asking “What am I going to use the information for?” If you cannot answer to this question with a sensible reason (jokes aside), then maybe you shouldn’t require the clients to reveal such information to you. Asking for the sake asking isn’t really appropriate here.

Once you’ve determined you will need your client to give some of their personal information, consider what other usages there could be for the information. Who and for what purpose could misuse it?

Combine the question if it’s really needed with the consideration of how it could be misused and come up with a protection plan. A plan to keep your clients’ information secured and not accessible by any other third party is important in every business and yours isn’t an exception. You should never give it out to anyone else without prior consent from the client and what’s more, you ought to take reasonable measures to keep it safe.

I guess at the end of the day it comes down to asking yourself how you’d like to see your information being treated by someone else.